FAQ

You can book online. You will be shown the best prices in the booking process.

• Start your booking by choosing which ski resort » „ Where to this year?“ (dark blue box)
• Choose your hire dates » Pick up und Return.
  Tip: You can choose to pick up in the morning or afternoon. You can also save money here as if you choose to pick up in the morning an extra day will be added to the price. There is no price for half day.
• Click on the pink button SEARCH OFFERS
  You will then be shown the availabe models for your desired dates.
• Fill in the following boxes Body Measurements, your ability and if you require a ski or board and the click the pink button FIND THE RIGHT SKI.
  Our ski/board finder will show you all available models in the correct length. Take your time to view all the models. Tip: If you are unsure then choose the first model at the top. The skis are shown based on our ski finder recommendation.
• To reserve your ski model, click on ADD TO CART.
  Another window will open. You can add on extra articles here such a ski boots or helmets.
• You can then ADD ANOTHER PERSON or PROCEED TO CHECKOUT.
• The booking is only valid once you have chosen how you would like to pay and on the OVERVIEW page you click the pink Button PAY NOW.

Good to know: At MIETSKI you can book the exact model and length that you want for your holiday! All bookings take place online and in real time. Once you have entered the required data, all the available skis and snowboards in your required length will be shown. All equipment that is shown will match your skiing ability and will be the correct length. Tip: You can view all of our models here SKI EQUIPMENT. Every year all of our equipment is brand new and from all the top and most loved brands.

When you start a new search, click on the box "where are you going on holiday?", click on the light blue PIN Show me location. Here you will find all the current MIETSKI locations. Or click on the following link to view all of our shop locations all MIETSKI locations

During the booking process, the gross price for the equipment will be shown next to the product. This price consists of the ski/snowboard (including poles for skis, bindings on snowboards), the binding adjustment in the shop and service of the equipment.

The protection package against theft, damage and cancellation is compulsory for each booking (including special offers and discounts). The cost of the package for 7 days is €17.00 for adults, €13.00 for youths (up to and including 17 years of age) and €9.00 for children (up to and including 10 years of age)

There will be no additional charges when picking up your equipment from the specified shop.

Ski clothing is not offered by MIETSKI.COM
Our partner SkiGala offers a wide range of high quality ski jackets, ski pants, gloves and goggles for hire. Book online and your order will be delivered directly to any location in Austria.
skigala.com

Yes. You can change yor equipment at any time. The first exchange is free of charge (including switching from ski to snowboard and vice versa and subject to availibility).
Thereafter a fee will be applied for every exchange. Please see our Service Charges.

Our equipment will be given to you in full working order and serviced. The edges of the ski or snowboard will be sharpened and the base will be prepared and fully waxed. All ski boots and helmets are disinfection and dried beofre being given out. Good to know: All our equipment is brand new every winter.

You can pay using the following methods:

• Payment with credit card (Master Card and Visa)

You can also pay by credit card which is a safe and easy option. Your credit card details will be secured via an integrated frame and SSL system. Using this highly protected system, payment by credit card is secure. If you would like more information, please see the following link.

• Paying with Prepayment

You can also pay for your booking after it has been reserved. You can transfer the money by international bank transfer up to 5 working days after the booking has been made. Our IBAN and BIC code are visible on the booking confirmation.

A booking can be changed using the link on your booking confirmation. You will find the link under the payment method section.

Booking cancellation/amendment/changes

To change the rental period and time:

1. By clicking on the link, you will be redirected to the shopping cart.
2. Click on the Pen Symbol 'Edit', directly after your name.
3. You will be back by the data entry section. You can change the date/time at the top in the blue bar. To change click on "CHANGE SEARCH"
4. Available models are then shown.
5. Select which ski you would like and add it to the shopping cart by selecting "ADD TO CART"
6. A pop up window will open 'Are you sure?', click on "YES, CHANGE MODEL"
7. The sub cart will open. You can add a new person or click on "SHOW CART".
8. In the shopping cart, you can make changes to other members of the booking.

Important:
After you have made the relevant changes, you must complete the booking process until you receive a new booking confirmation by email.

How to add another person:

1. By opening the link, you will be redirected to the shopping cart
2. Click on "ADD ANOTHER PERSON"
3. You will be by the data entry section. Add the data for the new person and click on "FIND THE RIGHT SKI/BOARD"
4. Available models are then shown
5. You can add the model to the shopping cart by clicking "ADD TO CART"
6. The sub cart will open. Add another person or click on"SHOW SHOPPING CART".

Important:
After you have made the relevant changes, you must complete the booking process until you receive a new booking confirmation by email.

How to cancel a person or a complete booking:

1. By opening the link, you will be redirected to the shopping cart
2. Click on "DELETE ARTICLE" directly under the booked products.
3. Delete all products from the shopping cart that are no longer required.

Important:
After you have made the relevant changes, you must complete the booking process until you receive a new booking confirmation by email.